Payment / Shipping / Returns

If you'd like to cancel or change your order, please call us at 1-800-574-3477 as soon as possible.  Please note  that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently.
Returns and exchanges must be made within 30 days from the date your order was shipped.  If something isn't right, just let us know, we will do everything we can to accommodate your request.  All returns will require a Return Merchandise Authorization Number issued from one of our representatives to ensure proper credit.  Some items may be assessed a 15% restocking fee.  We do not offer returns or exchanges on custom orders or equipment.
Please inspect your package upon receipt to ensure that damage did not occur during transit.  Items that are damaged due to shipping/handling negligence will require a claim to be filed with UPS, FedEx or USPS within 7 business days and may need to be inspected by our shipper to validate any damage prior to funding replacements, so please save your packaging and all package contents.
Shipping leaves our facility at 2:30pm Pacific Time,  if you placed your order near or after that time it may not ship that same day.   If we do not have the item in stock or pre-built it may also not ship the same day as the order is placed.
For all free shipping offers Westar Solutions will determine the shipping method.  Typically UPS Ground or US Mail.